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RETURN POLICY

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Returns & Exchanges

At EPIC Audio Video, we pride ourselves on customer satisfaction. We offer 30-day hassle-free returns on select items and personalized service from real, live people.

If an item doesn't meet your expectations, you may return or exchange it in its original condition and all packaging within 30 days for a refund as long as it is not an excluded item.  Please be sure to speak with an associate about any/all excluded items that may not be listed here.

EPIC Audio Video is a locally owned small business and we encourage you to contact our team to discuss return options.

If merchandise is not returned in its original condition or is missing packaging, manuals, accessories or other parts, such that it has impaired the resale value of the product, a partial refund may be given and calculated on a case-by-case basis.

Non-Returnable Items

  • Custom Order Items

  • Gift Cards

  • In-ear headphones cannot be returned once the packaging has been opened due to personal hygiene reasons.

  • Turntables With a Broken Stylus: All turntables ship out with the stylus intact.  If you return a turntable or phono cartridge with a broken or missing stylus you will be subject to a return fee.  Please be careful when setting up your turntable and contact us with any questions.

 

Troubleshoot prior to requesting a Return

If you feel your item may not be in proper working order, many times our team of experts can help figure out why the product might not be working like you expected and get things fixed over the phone. 

When Will I See My Refund?

It usually takes around 7-14 days for the refund to show up on the payment method you used. We do inspect all returns for damage and accuracy of the item inside the box before issuing a refund. Some items may be subject to restocking fees.

Can I Exchange My Purchase For Something Different?

Sometimes those big speakers just don’t fit in the room or you might have bought a small subwoofer and later found out you’d love a bigger one. If you would like to make an exchange within 30 days of receiving your item, just give us a call and we will help work out the details.

What Happens If My Order Is Defective?

This is actually pretty rare, most consumer electronics work fine out of the box 99.9% of the time. Please contact us right away so we can help get to the bottom of things. If your item is indeed defective during the first 30 days, we can usually exchange it for a new, replacement unit.

Keep the Box

We suggest you keep the shipping box or boxes for at least 30 days. It is actually a great idea to keep boxes for audio products for the life of the product. Having the box and all packing will increase the trade-in value should you decide to move up and they are handy to have should you ever need to send the unit in for repair.

 

QUESTIONS AND CONTACT INFORMATION

If you would like more information, please contact us at admin@epicaudiovideo.com

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